FAQ
Questions, answered.
How do drops work?+
Pieces are released in timed windows. When a drop is live you can buy; when it closes, the shop locks until the next one. Join the list on the drop page to be notified the moment it opens.
What does "made to order" mean?+
Each piece is produced for you after the drop closes — we don't pre-stock finished goods. Allow about 7–10 days for us to make and ship your order. You'll get tracking by email the moment it's on the way.
How long until my order ships?+
Typically within 7–10 days of the drop closing. Standard shipping is 5–7 business days after that; express is 2–3. You can check status anytime on the Track page.
Can I track my order?+
Yes — head to
Track order, enter your order number and email, and you'll see live status plus tracking once it ships.
What's your return policy?+
We accept returns and exchanges within 14 days on apparel. Accessories are final sale. Full details on the
Returns page.
How do I find my size?+
Check the
Size guide for measurements across tees, fleece, jerseys, and headwear before you order.
What is Solos Afters?+
Afters is the room behind the store — early access to drops, member-only pieces, and the family feed. Sign up for Solos and we'll email you a welcome code; turn it once at
Afters and you're all the way in: reading it, posting, replying, putting your fits on the wall, passing a piece down, and the Afters-only pieces in the shop. It's free and there's nothing to buy. A
jersey key — one comes with every jersey, and only a jersey — is a separate thing: it opens the Care Log and the drops we put behind it.
What's behind the door →Someone gifted me a code — how do I use it?+
Add the piece to your cart and enter the code at checkout. Gift codes cover the item in full; you'll just confirm the address to ship it to. Codes are one-time use.
Still stuck? Reply to any order email and we'll help.